Privacy Policy

This Platforms is not intended for anyone who has not attained age of majority as per the relevant applicable laws that govern such individual. However, it is not possible for us to prevent certain users, including children, from fraudulently representing their age in order to gain access to the Platforms. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately as described in Clause 12 of this Privacy Policy.

We collect your Personal Data in order to provide and continually improve the Platforms and Services. Personal Data refers to any information that can identify you as an individual based on the identifiers. It does not include anonymized data i.e. a dataset from which individual identifiers have been removed. We collect, utilize, store, and transfer various types of Personal Data about you, which are categorized as follows:

(a)  Identity data includes details such as your first name, maiden name, last name, username or similar identifier, gender, title, nationality and date of birth/ birthday;

(a)  Contact data comprises your address, email address, and telephone number;

(a)  Transaction data involves information about payments made to and by you including but not limiting to your modes of payments, as well as details about products and services you have purchased from us;

(a)  Technical data encompasses your IP address, login data, browser type and version, operating system, mobile application version, time zone settings and location, device type, IDFA (in case of iOS users), as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc. and other technology used to access our website;

(a)  Profile data includes your username and password, your interests, preferences, feedback, your preferred language and survey responses;

(a)  Purchase data includes all the past orders and purchases you have made from the same user account, redemption information, fulfillment information and page-view information from the service providers that enable branding, fulfillment, and other operations on the Platforms;

(a)  Browser data relates to how you interact with our website, products, and services;

(a)  Marketing and Communications data covers your preferences for receiving marketing materials from us and third parties, as well as your communication preferences.

Additionally, we collect, use, and share statistical or demographic information (“Aggregated Data”). Aggregated Data is data derived from your Personal Data but has been amended to remove personal identifiers and does not directly or indirectly reveal your identity. For example, we might aggregate Personal Data collected from the browser to determine the percentage of users accessing a particular website feature.

We deploy the following means to seek Personal Data about you:

A. Directly: We collect your Personal Data directly from you through the Platforms while you are:

B. Indirectly: We also receive Personal Data about you from your friends/ relatives when they are making purchases for you or on your behalf, our vendors/ third-party service providers that enable you to seek our Services seamlessly. Our vendors include:

C. Automatically : There is certain Personal Data about you that is collected automatically, while you use our Services through log files, cookies and other unique identifiers. We use log files to collect certain Personal Data about you. Log information is data about your use of the Service, such as IP (Internet Protocol) address, browser type, referring/exit pages, operating system, date/time stamps, and related data, which is stored in log files.

We also use a limited number of cookies. A cookie is a small data file transferred to your computer (or other device) when it is used to access our Services. Cookies are used for many purposes, including to enable certain features of our Services and remember your preferences, your equipment, browsing actions and patterns, to better understand how you interact with our Services, to provide you advertising on and of the Service, and to monitor usage by visitors and online traffic routing. To the extent permitted by your preferred web browser, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the online services you wish to avail of. We use cookies to enrich your experience by remembering your online behavior while using the Platforms and to improve the effectiveness of ads and Services. If you do not consent to the use of cookies by us, we request you to cease using the Platforms immediately.

For more information about cookies and how we use them, please read our Cookies Notice.

We collect and use your Personal Data for the following purposes:

A. to provide you with information, products or Services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

B. to provide you with location-based services, such as advertising, search results and other personalised content;

C. to carry out our obligations arising from any contracts entered into between you and another entity using the Platforms or between you and us;

D. to improve our Services and to deliver a better and more personalised service to you including to communicate with you in relation to Services via different channels (e.g., by phone, messages, e-mail, instant messaging applications);

E. to ensure that content from the Platforms is presented in the most effective manner for you and the device you use to access the Platforms;

F. to present you with discounted services and offers on special occasions such as your birthday and anniversary;

G. to notify you about changes to our Services;

H. for any other reasons which we deem necessary to enhance your experience of the Platforms;

I. to administer and manage our incentives programs and fulfill your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner;

J. to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Services;

K. to comply with local laws (e.g. your nationality and/or identification documets to fulfill cross- border shipments, sellers’ information regarding place of establishment and bank account information for identity verification and other purposes);

L. to prevent and detect fraud and abuse in order to protect the security of our customers, us, and others.

We will only use your Personal Data in the following circumstances:

A. Performance of a Contract

B. Legal or Regulatory Obligation

B. Legitimate Interests

C. Marketing and Communications Data

Your Personal Data is important to us to provide you with our Services, and we are not in the business of selling your Personal Data to others. We share your Personal Data only with the third parties described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

A. Other Businesses. To offer you our Services, we may engage with other businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products, marketing companies, payments processors to process online transactions, analyzing data etc.) and share your Personal Data with such businesses. We may involve other businesses in your transactions, who may store your Personal Data in a digital wallet to make your use of our Services more efficient. You understand that it is important that such businesses have access to the relevant Personal Data to perform their functions. We will ensure that these businesses do not use your Personal Data for other purposes. We may also receive Personal Data from these businesses (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). These businesses shall be contractually bound to respect the confidentiality of your Personal Data and not use it for any other purposes.

B. Third Parties. We may share your Personal Data with any third parties for the purposes set out in clause 5 above. However, we ensure that all the businesses follow practices at least as protective as those described in this Privacy Policy. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. You can ask us or third parties to stop sending you marketing communications at any time by selecting your marketing preferences on the Platforms or by following the opt-out links on any marketing message sent to you or by contacting us at  legal@noon.com at any time.

C. Use of Google reCAPTCHA. We use Google reCAPTCHA on our website to help protect against spam and abuse and to ensure the security of our services. reCAPTCHA works by collecting hardware and software information, such as device and application data, and sending it to Google for analysis. The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. By interacting with reCAPTCHA, your use of the service is governed by those policies. Additionally, you may be asked to provide additional Personal Data to participate in some of our market research activities, including competitions and promotions. (e.g. further Personal Data to establish your eligibility to win a prize). This Personal Data may be collected by us or our co-sponsors or vendors for the promotion. If you choose not to provide certain Personal Data, you might not be able to take advantage of the competitions and promotions. In case you decide to participate, please note that you should review such third parties’ privacy policies to see how they may use any Personal Data that they collect.

D. Business Transfers. As our business evolves, we may engage in buying or selling other businesses or services. In these transactions, customer Personal Data is typically included among the transferred assets but will continue to be protected under any existing Privacy Policy(ies) (unless, of course, the customer does not consent). In an event wherein we are acquired or if a substantial portion of our assets are acquired, customer Personal Data will be included as part of the assets being transferred.

E. Protection of the Platforms and Others. We release Personal Data of users when we believe such a release is appropriate to comply with the law, law enforcement investigations and to protect the rights, property or safety of ourselves, our users or others. This includes exchanging Personal Data with other companies and organizations for various reasons, such as fraud protection and credit risk reduction.

The Personal Data that we collect from you may be transferred, stored and processed by staff who work for us or for one of our service providers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. We will store your Personal Data for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as otherwise required by law. To determine the appropriate retention period for your Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances we will anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

We design our systems with your security and privacy in mind. We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Personal Data is treated securely and in accordance with this Privacy Policy, and in compliance with applicable laws, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Personal Data. We may, for example, use encryption technology to secure your Personal Data during transmission to the Platforms as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Personal Data in connection with the performance of their services are allowed to access this Personal Data. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential (for example, ensure that you sign off when you have finished using a shared device). Although we will do our best to protect your Personal Data, unfortunately, the transmission of information via the internet is not completely secure.

A. Under certain circumstances, you have the following data subject rights:

a.Right to be informed about the Personal Data being collected from you:If you have any questions as to how we collect and use your Personal Data, please contact us at legal@noon.com. Many of our Services also include settings that provide you with options as to how your Personal Data is being used.

b. Right to access the Personal Data about you: You are able to access a broad range of information about your account and your interactions with the Platforms for the purpose of viewing and, in most cases, updating your Personal Data. Examples of Personal Data you can access easily on the Platforms include:

To request any additional information, please contact us at: legal@noon.com

c. Right to request access to your Personal Data: In certain circumstances, you are entitled to request access to your Personal Data held by us in a readable and clear format if technically feasible. To make such a request, please contact us at: legal@noon.com

d. Right to request destruction of your Personal Data: To the extent permissible by applicable law, you may have the right to request destruction or erasure of your Personal Data. To make such a request, please contact customer service at legal@noon.com. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you.

e. Withdraw Consent / Right to Object: You may at any time withdraw consent for processing of marketing data to which you previously consented. You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences through the unsubscribe link within the email communication. Also, you may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platforms works, and you may not be able to access or use certain areas of our Platforms or full functionality.

f. Right to request correction of Personal Data: You may at any time request amendment to, and correction of, your Personal Data by reaching out to us on legal@noon.com

Unless otherwise stipulated by the law, you will not be required to pay any fees in return for exercising your rights. In case you submit a request for exercising your rights, you will receive a response within the time limits set out in applicable law.

We may e-mail periodic reminders of our notices and conditions, but you should check the Platforms frequently to see recent changes. It is your obligation to regularly check the Privacy Policy. Your continued use of the Platforms following any such change constitutes your agreement to this Privacy Policy as so modified from time to time.